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How krm888 Handles Your Legal Rights and Obligations

These pages set out the rules that govern your account with krm888 — from how we process your wallet transactions via Touch 'n Go eWallet, Boost or GrabPay, to how we store your account data and what happens if a dispute arises.

Account Terms & ConditionsPrivacy and Data HandlingCookie PolicyDispute Resolution PathJurisdiction-Dependent Access
krm888 How krm888 Handles Your Legal Rights and Obligations
DATA AND SECURITY

How We Protect and Manage Your Account Data

Data handling at krm888 follows a clear principle: we collect what we need to operate your account, verify your identity and process payments — nothing more. Your account password is stored in hashed form; we never hold it in plain text. Payment session data from Touch 'n Go eWallet, Boost and GrabPay is passed through encrypted channels and is not stored beyond what transaction reconciliation requires.

Account Verification

Identity checks run before any withdrawal is processed. We verify your account name against the payment method you used — whether that is FPX, DuitNow or an e-wallet — to reduce fraud risk.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences from the footer settings link at any time.

Data Retention

We keep your account records for as long as your account is active and for a further period required by financial regulation. Once that window closes, personal data is deleted from live systems.

Change Requests

To update your registered name, contact email or linked payment method, submit a request through live chat or email support with the relevant identity document attached for verification.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a data request, or a concern about how a transaction was processed — our support team is the right starting point. You can raise a legal query through live chat directly from your account dashboard, or send a written request via our official support email. We aim to acknowledge written requests within one business day and provide a substantive response within the timeframe our policy sets out.

Live Chat Start a live chat session from your account dashboard for faster handling of account-level legal or policy questions — available through the help icon on any page.
Email Support Send written requests for data access, account closure or formal disputes to our support email address. We acknowledge requests within one business day.
Account Help Centre Your account settings page holds a direct link to our policy documents and a form to flag a billing or transaction dispute tied to your GrabPay or Boost wallet.

Common Legal Questions from Our Account Holders

The questions below cover the legal and policy points we hear most often — from how your data is handled to what happens when you want to close your account or raise a dispute about a transaction.

Yes. Send a written data-access request to our support email from your registered address. We will compile and return the relevant account and transaction records within the timeframe our policy specifies.

Your account agreement is subject to the applicable law of the governing jurisdiction stated in our terms. Access is available only where local law permits, and that jurisdiction's law takes precedence in any dispute.

Contact our support team via live chat or email to request account closure. Once confirmed, your account is deactivated, any outstanding balance is processed, and personal data is deleted after the mandatory retention window.

Raise the dispute through the Account Help Centre form or via email with your transaction reference number. We investigate against our payment logs and respond with our findings within the period stated in our dispute policy.

We share data only with the payment processors needed to complete your Touch 'n Go eWallet, Boost, GrabPay or FPX transactions, and with identity-verification services required by regulation. We do not sell personal data.

Submit a change request through live chat or to our support email, attaching a valid identity document. Changes to payment methods linked to your account require re-verification before they take effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.